Privacy policy

Privacy Policy

Last updated: March 1, 2026

ShopAntra operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”), to provide you with a curated online shopping experience.

ShopAntra is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, make a purchase from shopantra.co, or otherwise interact with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection and processing of personal information.

By accessing or using our Services, you agree to this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to you.

Depending on how you interact with us, we may collect:

A. Contact Information

  • Full name

  • Billing & shipping address

  • Phone number

  • Email address

B. Payment Information

  • Credit/debit card details

  • UPI ID

  • Net banking details

  • Payment transaction ID

  • COD confirmation details

(Note: Payment data is processed securely via Shopify and authorized payment gateways. We do not store full card details.)

C. Account Information

  • Login credentials

  • Order history

  • Preferences

D. Order & Transaction Information

  • Products viewed

  • Items added to cart

  • Purchase history

  • Returns and cancellations

E. Device & Technical Information

  • IP address

  • Browser type

  • Device type

  • Cookies and tracking data

F. Communication Data

  • Emails sent to us

  • Customer service messages

  • Feedback or reviews

2. How We Collect Your Information

We collect personal information:

  1. Directly from you

    • When you place an order

    • Create an account

    • Subscribe to emails

    • Contact customer support

  2. Automatically

    • Through cookies

    • Through analytics tools

    • Via Shopify platform

  3. From Third Parties

    • Payment gateways

    • Shipping partners

    • Marketing tools

3. How We Use Your Personal Information

We use your information to:

✔ Provide and Improve Services

  • Process orders

  • Confirm payments

  • Arrange shipping

  • Handle returns/refunds

  • Personalize shopping experience

✔ Marketing & Promotions

  • Send promotional emails

  • Share offers and discounts

  • Show targeted ads based on browsing behavior

(You may unsubscribe anytime.)

✔ Fraud Prevention & Security

  • Prevent fake orders

  • Detect suspicious activity

  • Verify transactions

✔ Customer Support

  • Respond to inquiries

  • Resolve complaints

  • Assist with returns

✔ Legal Compliance

  • Comply with Indian laws

  • Respond to lawful requests

  • Enforce our policies

4. How We Share Personal Information

We may share your data with:

  • Shopify (our e-commerce platform provider)

  • Payment gateways (Razorpay, Cashfree, etc.)

  • Shipping & courier partners

  • IT and hosting providers

  • Marketing and analytics partners

We do not sell your personal information.

Your information is shared only to fulfill services or as required by law.

5. Relationship with Shopify

Our store is hosted on Shopify.

Shopify processes personal data to:

  • Enable checkout

  • Process payments

  • Improve platform performance

  • Provide fraud detection

You can read Shopify’s privacy policy at:
https://privacy.shopify.com

6. Cookies & Tracking Technologies

We use cookies to:

  • Remember your cart

  • Analyze website traffic

  • Improve user experience

  • Show relevant advertisements

You may disable cookies through your browser settings.

7. Children's Privacy

ShopAntra does not knowingly collect personal information from individuals under 18 years of age.

If you believe a minor has provided personal information, please contact us to request deletion.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your information.

However, no method of transmission over the internet is 100% secure.

We recommend you:

  • Do not share your OTPs

  • Do not share your login credentials

  • Avoid using public Wi-Fi for payments

9. Data Retention

We retain your personal data only as long as:

  • Necessary to fulfill orders

  • Required by law

  • Needed for dispute resolution

10. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of data

  • Withdraw marketing consent

To exercise any rights, contact:

📩 shopantra.deals@gmail.com

We may verify your identity before processing requests.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

12. International Data Transfers

Your information may be processed outside India, including in countries where Shopify or our service providers operate.

We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised “Last updated” date.

14. Contact Information

If you have questions about this Privacy Policy or your personal data, contact us at:

📩 shopantra.deals@gmail.com