Refund policy
Refund & Return Policy – ShopAntra
At ShopAntra (shopantra.co), we strive to deliver quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.
1. Return Window
We offer a 7-day return policy from the date of delivery.
You must request a return within 7 days of receiving your order.
(⚠️ For dropshipping in India, 30 days is risky. 7 days is industry standard.)
2. Eligibility for Returns
To qualify for a return:
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Item must be unused and in original condition
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Must be in original packaging
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All tags, labels, and accessories must be intact
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You must provide proof of purchase (order ID / confirmation email)
Returns will not be accepted if:
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Product is used or damaged by the customer
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Original packaging is missing
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Return request is made after 7 days
3. How to Request a Return
To initiate a return, email us at:
Please include:
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Your Order ID
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Reason for return
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Clear photos/videos of the product (if damaged or defective)
Returns sent without prior approval will NOT be accepted.
If approved, we will provide return instructions.
4. Return Shipping Charges
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If the product is damaged, defective, or wrong item received → We cover return shipping.
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If the return is due to personal preference (size issue, changed mind, etc.) → Customer bears return shipping cost.
Shipping charges (if any) are non-refundable.
5. Damaged / Wrong Product
Please inspect your order immediately upon delivery.
If you receive:
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A damaged product
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A defective item
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Wrong product
You must inform us within 48 hours of delivery with proper photo/video proof.
Without photo/video proof, claims may not be accepted.
6. Non-Returnable Items
The following items are not eligible for return:
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Personal care items (beauty, grooming products)
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Innerwear / intimate products
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Customized or personalized products
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Perishable goods
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Sale or discounted items
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Gift cards
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Digital products
7. Cash on Delivery (COD) Orders
For COD orders:
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Refused deliveries without valid reason may result in restriction from future COD orders.
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Refunds for COD orders will be processed via:
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UPI
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Bank transfer
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Store credit
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We do not provide cash refunds.
8. Exchanges
We do not offer direct exchanges.
If you want a different product:
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Request a return (if eligible)
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Place a new order separately
9. Refund Process
Once we receive and inspect your return:
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You will be notified via email
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If approved, refund will be processed within 5–7 business days
Refund method:
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Prepaid orders → Refunded to original payment method
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COD orders → Refunded via UPI or Bank transfer
Please note:
Banks may take additional 3–7 working days to reflect the refund.
If you haven’t received your refund after 10 business days, contact us at:
10. Order Cancellation
Orders can be cancelled only before they are shipped.
Once shipped, cancellation is not possible.
11. Contact Us
For any return or refund-related questions: